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All Costumes

Returns

We want you to be happy with your purchase!

We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of postdate on package or receiving package.

 During the time period of October 15th - 31st ALL SALES ARE FINAL. All return requests for the month of October NEED to be submitted by October 15th and postmarked by October 17th!

 If you send a cancellation request, though we will try to grant your request, cancellations are not guaranteed as orders go directly to our warehouse to ship.

Non-returnable items:

  • Wigs, Beards, Artificial Hair
  • Face Masks
  • Undergarments
  • Stockings
  • Teeth
  • Cigarette Holders
  • Pet Costumes

 

Sizing Issues

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.


Exchanges (if applicable)
We only replace items for the exact same item if they are defective or damaged. We will need to be contacted within 48 hours from receipt. To report a damaged or defective item, send us an email at:

support@masquerade.app


Shipping
To return your product, please mail your product to: 

Returns Department
444 N Industrial Rd. Unit A

Saint George, Utah 84770

**You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Return Policy

1. Return Window:

  • Costumes and accessories purchased between October 1st and October 20th are eligible for return or exchange until October 25th.
  • Items purchased on or after October 26th are FINAL SALE and not eligible for return or exchange.

2. Condition of Returns:

  • Items must be returned in their ORIGINAL condition, unused, and with original packaging and tags attached.
  • For hygienic reasons, certain items such as: Wigs, Tights, Socks, Pet Costumes, Makeup, and Undergarments are NOT RETURNABLE.

3. Refund Method:

  • Refunds will be issued in the original form of payment.

Shipping Policy

We ship all orders placed by 2:00 MST same day. After the shipment is processed, you will receive a shipment notification with your tracking number.

United States:

  • Free shipping: Free shipping is available for all orders and they typically arrive within 3-5 business days (excluding Hawaii and Alaska).
  • 2 day shipping: You can select a two day shipping option for an extra cost that is calculated at checkout.

Canada, Australia, Germany, Spain France, United Kingdom, Ireland, Japan, New Zealand and Saudi Arabia:

Duties, taxes, and fees are included in the product price. You will not be charged any additional duties and taxes at checkout or upon delivery, guaranteed!

Rest of the world:

For the rest of the world, duties, taxes, and fees will be calculated at the time of checkout. You will not be charged any additional duties and taxes upon delivery, guaranteed!