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Preguntas más frecuentes

A continuación se presentan algunas de las preguntas comunes:

Devoluciones fáciles

1. Return Window:

  • Unused items: Returns are accepted within 14 days of receipt, provided the item is unworn, in new and resalable condition, and includes all original packaging and accessories.
  • October Policy: During October 15th–31st, ALL SALES ARE FINAL. Return requests for the month of October must be submitted by October 15th and postmarked by October 17th.

2. Condition of Returns:

  • Items must be returned in their ORIGINAL condition; unworn, with original packaging, tags, and accessories attached.
  • For hygienic reasons, the following items are NOT RETURNABLE: Wigs, Beards, Artificial Hair, Face Masks, Undergarments, Stockings, Teeth, Cigarette Holders, Pet Costumes, and Makeup.

3. Refund Method:

  • Refunds will be issued to the original form of payment after the returned item is received and inspected.
  • Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Envío rápido

We ship all orders placed by 11:30 A.M. MST the same business day. After the shipment is processed, you will receive a shipment notification with your tracking number.

United States:

  • Free shipping: Free shipping is available for all orders over $50 (standard shipping from $6.99 below that) and orders typically arrive within 3-5 business days (excluding Hawaii and Alaska).
  • Expedited shipping: Express (2–4 business days) and Overnight options are available at checkout.

Canada, Australia, Germany, Spain, France, United Kingdom, Ireland, Japan, New Zealand and Saudi Arabia:

Duties, taxes, and fees are included in the product price. You will not be charged any additional duties and taxes at checkout or upon delivery, guaranteed!

Rest of the world:

For the rest of the world, duties, taxes, and fees will be calculated at the time of checkout. You will not be charged any additional duties and taxes upon delivery, guaranteed!